Five Star Professional partnered with Gulfshore Life magazine to identify real estate professionals in Southwest Florida who deliver outstanding service and client satisfaction. The Five Star Professional research team contacted thousands of recent homebuyers, as well as other consumers. Clients may also submit evaluations online. Phone, mail and online respondents rated their service professional on criteria such as overall satisfaction and whether they would recommend the provider to a friend. In addition, production on a one- year and three-year basis (number and volume of transactions or number of client households served) was a criteria. “The research methodology is designed to identify professionals who meet or exceed objective evaluation criteria associated with providing quality services to our clients,” explained Alexandra Saul, Research Director, Five Star professional. Linda Sandlin commented, “We are especially honored to receive this award because its criteria mirror the Mission, Vision & Values that guide our Team in everything that we do.”
Mission: We believe in old-fashioned values: honesty, hard work, education and service with enthusiasm. People are our business — real estate service is our product! Our goal is to accomplish your goals.
Vision:
- To provide outstanding service based on outstanding information systems, technology, and specialization designed to benefit our clients. Excellent systems and teamwork are imperative to outstanding service.
- To help our clients achieve their maximum benefit with their real estate resources.
- To be leaders as real estate consultants to save our clients time and protect their resources.
- To commit ourselves to professional development and to share our expertise to contribute to raising the standards of the real estate industry.
Values: We believe in the following values that guide everything we do and make it possible for us to achieve our mission and make our vision a reality:
- INTEGRITY — To act with conviction and pride, believing in our mission, and to treat each other and those we serve with respect, honesty, and trust.
- CARE — We dedicate ourselves to meeting our clients on their terms and customizing our service to meet each client’s individual needs.
- QUALITY — To exceed our clients’ expectations in outstanding personal service, to continuously challenge ourselves to achieve excellence, and to creatively explore new and better ways to serve our clients.